Shipping & Returns
If you are not happy with your purchase, then we are not happy. Please notify us immediately if your purchase did not not meet your expectations. We do our best to accurately describe, represent and photograph our products. Our unique inventory ranges from pre-owned and gently used modern products to well worn vintage and estate pieces. We do our best to represent the dimension and weight of the products. Please feel free to ask questions before you buy. You may call our store directly at 617-695-1652 or email us at firstname.lastname@example.org
Online purchases may be returned to our store for any reason within 5 days of receipt. These items must be in the original, unaltered condition. Online purchases may also be returned to us by mail. If you are returning your item, contact us within 5 days of receipt by calling us at 617-695-1652 or emailing us at orders@colonialtradingco,com. Please provide your order number and date of receipt. We will contact you within 48 hours and provide return shipping instructions. Once we approve the return, the items must be shipped within 2 business days to:
Colonial Trading Company, Attention: Returns, 41 Bromfield Street, Boston, MA 02108
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to world wide, however, if you are purchasing an item that will be shipped internationally, please contact us via phone at 617-695-1652 or by email at email@example.com for an estimate on shipping and handling costs. We will ship most jewelry and coin items for free that are going to a United States address.
We will charge for shipping for large items and sculptures and these rates will be based on the size and weight and insured for the products full value. We try to include the actual weight oversized products. We round up the nearest pound.